Privacy Policy

Introduction

Homocentric Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or software solutions.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

This policy applies to all information collected through our website, services, software applications, and any other interactions you may have with Homocentric Group.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Contact Information: Name, email address, phone number, and physical address
• Business Information: Company name, business type, and professional details
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Professional Information: Qualifications, certifications, training records, and employment history
• Account Information: Username, password, and account preferences

Technical Information

• Device Information: IP address, device type, operating system, and browser information
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Analytics Data: Website performance metrics, error logs, and system diagnostics
• Cookies and Tracking: Cookies, web beacons, and similar tracking technologies

Service-Related Information

• Project Data: Project requirements, specifications, and deliverables
• Communication Records: Emails, messages, support tickets, and meeting notes
• Service History: Past projects, service usage, and interaction history
• Training Data: Training attendance, progress, assessments, and certifications

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Transaction Processing: To process transactions, manage accounts, and handle payments
• Communication: To communicate with you about services, updates, support, and important notices
• Training Programs: To deliver training programs, track progress, and issue certificates
• Marketing: To send newsletters, promotional materials, and marketing communications (with your consent)
• Analytics: To analyze usage patterns, improve user experience, and optimize our services
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
• Personalization: To personalize your experience and provide relevant content and recommendations
• Research: To conduct research and analysis to improve our services (using anonymized data)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors for handling transactions
• Cloud hosting providers for data storage
• Analytics services for understanding usage patterns
• Email service providers for communications
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to:

• Comply with legal processes or governmental requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Investigate potential violations of our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

With Your Consent

We may share information with your explicit consent or at your direction, including when you request us to share information with third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data encryption in transit (SSL/TLS) and at rest
• Secure Infrastructure: Secure servers, databases, and network infrastructure
• Access Controls: Strict access controls and authentication mechanisms
• Regular Updates: Regular security assessments, updates, and patches
• Employee Training: Comprehensive employee training on data protection and security
• Incident Response: Established incident response procedures for security breaches
• Backup Systems: Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security.

In the event of a data breach, we will notify affected users and relevant authorities as required by law.

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information and receive a copy
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Portability: Request transfer of your data to another service provider in a structured format
• Objection: Object to processing of your information for certain purposes, such as direct marketing
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent
• Lodge Complaints: Lodge a complaint with the relevant data protection authority

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days as required by applicable data protection laws.

We may require verification of your identity before processing certain requests to protect your privacy and security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Types of cookies we use:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website and improve user experience
• Functional Cookies: Remember your preferences and settings to enhance your experience
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (with your consent)

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our website.

We may also use web beacons, pixel tags, and similar technologies to track email open rates and website interactions.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Retention periods may vary based on:

• The type of information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Business needs and operational requirements
• Contractual obligations

When we no longer need your information, we will securely delete or anonymize it, except where we are required to retain it for legal or regulatory purposes.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Rwanda. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

When transferring data internationally, we:

• Use standard contractual clauses approved by data protection authorities
• Ensure recipient countries have adequate data protection laws
• Implement additional security measures as necessary
• Obtain your explicit consent when required

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days as required by applicable data protection laws. For urgent privacy concerns, please mark your communication as "URGENT - Privacy Matter."

You also have the right to lodge a complaint with the relevant data protection authority in Rwanda if you believe your data protection rights have been violated.